Mac QuickSupport Tool for macOS 10.11+ ITSQuickSupport.zip This is a zip archive file. Windows QuickSupport Tool ITSQuickSupport.exe This download is a program file that you can double-click to run.

Do not run QuickSupport and allow remote control unless you are on the phone with a tech and understand what is being done via remote support. QuickSupport should only be run when you are on the phone with ITS support staff. TeamViewer is the name of the software we are using to provide QuickSupport. If found, unload the service and close the app.ITS QuickSupport is a tool used by the ITS Support Center to provide remote computer assistance in support of the Help Desk and Standard Desktop Support services. #Usage: If we want to check that the app is at least 15.37.x then set tvmajorVersion to 15 and tvminorVersion to 37. If the minimum version isn't installed then remove the old version and download a new one. #If left blank the config will default to an unbranded instance. #To ensure that the QuickSupport app is correctly configured with a pre-made password and branding, please specify the config ID to be checked. # Please note that the script checks if TeamViewer Host and TeamViewer Desktop are running and stops them to prevent conflicts with Quick Support. # The script also checks the OS version and installs a compatible TeamViewer version if necessary. If the installed version is outdated, it will update it. # If TeamViewer is not installed, it will download and install it. # This script ensures that the TeamViewer Quick Support app is present, up-to-date, and configured with the correct branding and pre-set password.

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